FAQ
8mbets apps FAQ — Answers to All Your Questions
From claiming bonuses to cricket betting, the deposit process and account management — this page covers the most common questions from 8mbets apps users in detail. Whether you are a new player or a regular user, this information is useful for everyone.
25 Questions and Answers
Answers in English
24/7 Support
For Ages 21 and Above
Bonuses and Offers
Bonuses and Offers
At 8mbets apps, a wagering requirement refers to the number of times you must bet the bonus amount. For the welcome bonus, you must wager the bonus amount 25 times. For example: if you deposit ৳1,000 you receive a ৳1,000 bonus — total balance ৳2,000 — and you must complete ৳1,000 × 25 = ৳25,000 in wagers on the bonus portion before withdrawing any winnings from it. Only the bonus portion counts toward the requirement, not your own deposited funds.
The slots section at 8mbets apps is generally the most effective for meeting the wagering requirement. Most slot games contribute in full. Live casino table games and sports betting may each be counted differently depending on the specific bonus terms. You should read the detailed terms of the specific bonus before claiming it. See the Terms and Conditions page for accurate information.
First, open a new account at 8mbets apps and make your first deposit. A minimum deposit of ৳200 qualifies you for a 100% bonus of up to ৳20,000. Example: depositing ৳40,200 gives you a ৳20,000 bonus — balance becomes ৳60,200 — and the wagering requirement will be ৳20,000 × 25 = ৳5,00,000. The bonus is added to your account automatically; no separate code is required.
Yes, 8mbets apps allows you to cancel an active bonus. You can submit a cancellation request from the bonus section in your account settings. Keep in mind that cancelling a bonus will forfeit any winnings earned from that bonus. Cancelling after completing half the wagering requirement may result in a larger loss. Contact live chat for guidance before making a decision.
Every bonus at 8mbets apps has a set expiry period. If the wagering requirement is not completed before expiry, the bonus and any winnings from it are cancelled. The expiry date is stated in each bonus's terms. Try to complete the wagering requirement before the bonus expires. If you have any issues, contact 24/7 live chat.
Verification and Documents
Verification and Documents
Yes, the name you use when registering at 8mbets apps must exactly match the name on your bKash, Nagad, Rocket or Upay account. If the names do not match, your withdrawal request may be rejected. Decide on the name you will register with before creating your account — changing it later will require verification.
8mbets apps generally accepts a National ID (NID), passport or driving licence. Clear photos or scanned copies of these documents must be submitted. An NID is the most accessible and is verified the fastest. The name, date of birth and photo on the document must be clearly visible. Blurry or cropped images are not accepted.
8mbets apps uses SSL encryption to keep all information secure. Your identity documents are stored solely for verification purposes and are not shared with third parties. You can find full information about our privacy practices on our Privacy Policy page. You can contact the support team for any concerns.
The reason for rejection is usually communicated by email or notification. Common reasons include: blurry images, expired documents, or a name mismatch with the account. Correct the issue and resubmit new documents. If rejection happens repeatedly, contact 24/7 live chat for support in Bengali. Issues are resolved quickly.
Account and Login
Account and Login
At 8mbets apps, a secure password generally requires at least 8 characters. Using a mix of uppercase and lowercase letters, numbers and special characters (such as @, #, !) makes your account more secure. Avoid simple passwords (such as 123456). Do not share your password with anyone and change it regularly.
Yes, personal information can be updated — however, identity verification may be required for security reasons. You can request a number or email change from your account settings. An OTP confirmation may be required before the change takes effect. You can also contact live chat for help with changing sensitive information.
Common causes of login issues: wrong password, browser cache problems, or the account being temporarily locked. First, use the "Forgot password?" option on the 8mbets apps Login page. Try updating your browser or logging in from a different device. If the problem persists, contact live chat for support in Bengali.
To register you need: an active mobile number, an email address, your full name (must match your mobile banking account name) and your date of birth. Only those aged 21 or above can create an account at 8mbets apps. Each person may hold only one account — creating multiple accounts is prohibited.
No separate application is needed for the 8mbets apps VIP Program — your level upgrades automatically through regular play and betting. It starts at Bronze and goes up through Silver, Gold, Platinum, and the highest level, Diamond. Weekly cashback is available at each level. For full details on VIP benefits, visit the 8mbets apps VIP page.
Cricket & Sports Betting
Cricket & Sports Betting
Yes, 8mbets apps offers betting on various cricket tournaments including BPL, IPL, T20 World Cup, and Bangladesh Tigers international matches. You can bet on markets such as match winner, top run scorer, wicket partnerships, and more. For details, visit the Cricket Betting Guide page.
Decimal odds are straightforward to read. Example: in a limited-overs match, Team A has odds of 1.80 and Team B has odds of 2.00. If you bet ৳1,000 on Team B and Team B wins, you receive ৳2,000 back (৳1,000 profit). If Team A wins, you lose ৳1,000. The higher the odds number, the lower the probability of winning — but the greater the payout.
The most popular markets among Bangladeshi players are: Match Winner, Toss Winner, Total Runs in First Innings, Top Batsman, Top Bowler, Over/Under Runs and Man of the Match. Ball-by-ball and over-by-over betting markets are also very popular in T20 format. 8mbets apps offers a range of markets.
In a multi-bet, multiple selections are placed together in a single bet. The odds for each selection are multiplied together. Example: if three selections have odds of 1.40, 1.50 and 1.60 — 1.40 × 1.50 × 1.60 = 3.36 (approximately). On a ৳100 bet, if all selections are correct you receive ৳336. However, if even one selection is wrong, the entire ৳100 is lost. A multi-bet offers higher rewards but also higher risk.
Yes, 8mbets apps offers live in-play betting. Odds change in real time and new markets open while the match is in progress. In-play betting is also available for Bangladesh Tigers matches. Quick decisions are needed as odds can change at any moment. You can find more information about live betting on the 8mbets apps Bet page.
How to Deposit Money
How to Deposit Money
Log in to your account and select Nagad from the deposit menu. Send money from your Nagad app to the Nagad number displayed there. Enter the transaction ID and amount in the deposit form and submit. Funds are usually credited to your account within a few minutes. The minimum deposit amount is ৳200.
8mbets apps does not apply any service charge on deposits. However, your mobile wallet (bKash, Nagad, Rocket or Upay) may apply its own transaction charges — this is governed by the respective mobile banking provider's own policy. Find out about your wallet's charges before making a deposit.
First, wait 30 minutes — there is sometimes a small delay. If the funds are still not credited, contact live chat with your transaction ID, amount, date and time. The 24/7 support team resolves issues quickly in Bengali. Keeping a screenshot of the transaction speeds up the investigation.
The minimum deposit at 8mbets apps is ৳200 across all payment methods. This same limit applies for slots, live casino, sports betting, or any other game category. For withdrawals, the minimum amount is ৳500. The same limits apply for all four methods — bKash, Nagad, Rocket, and Upay.
Withdrawal processing at 8mbets apps generally takes 30 minutes to 3 hours. You can withdraw via bKash, Nagad, Rocket, or Upay. The process is faster when account verification is complete. A minimum of ৳500 is required for withdrawal. Following responsible gaming practices keeps transactions smooth.
Need more help?
If you did not find an answer to your question in this FAQ, do not worry — the 8mbets apps support team is available seven days a week, twenty-four hours a day. Support is available in both Bengali and English.
Live Chat
24/7 instant support. Use the live chat widget from any page on the site.
To learn more about us, visit the About Us page. For ages 21+.